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The seat I was assigned to had some kind of malfunction and
insisted on laying back. Apparently regulations require that the seat be
in an upright position during take- off and landing. The frazzled
attendant in charge of our area insisted that I sit up in such a manner
that the chair remain upright. We were tired from the struggle to get
aboard and her attitude did nothing to make us feel welcome. It was
our conclusion, at that time, that we should never again try to travel first
class and pay the extra cost. We still had to fend for ourselves.
After take- off, a second stewardess came and kindly
suggested that I take a seat in the middle aisle that was not laid back. I
moved and enjoyed a fairly comfortable flight, only to have the original
attendant demand that I return to the broken chair as we landed.
I tried, without success, to communicate to her that if ' upright'
was the safety issue, what was her problem with me remaining where I
was? The chair I was in sat perfectly straight up. She again demanded
I return to my originally assigned seat, so we took the original, broken
chair. It made as much sense as the plastic knife with the silver dinner
fork on our meal trays.
Arriving at Toronto, we had to circle the airport awaiting
permission to land. Upon landing, there was no assistant available
because staff did not come on duty until seven a. m.
Anita, who always pays close attention to detail, was furious.
" They could have told us, and we could have taken a flight at another
time if staffing was a problem!" She sighed, close to tears in her
exhaustion, and feeling her attempts to make this flight a comfortable
experience had gone down the drain.
There was a problem with the wheelchair. I am of hefty
proportions and did not fit comfortably into their courtesy chair. Once
again, it was Anita who had to juggle all our luggage and push me thru
the airport, get me on and off the shuttle, and find our way to
international departures.
It was early morning and the connecting tunnel was locked. An
elevator ride was required. The elevator was locked and Anita had to
search for an employee with a key, while I sat out in the cold awaiting
rescue. The employee who came was annoyed at having to come out
in the cold. She switched on the elevator, pushed me in, and said
someone would exit me on top. This left Anita out in the cold, with most
of the luggage.
The woman did not return the elevator for Anita, who had to
find her own way into the building and up the escalator to where I was
waiting.
Object Description
| Rating | |
| Title | Write On! |
| Language | en |
| Date | 2004 |
Description
| Title | Page 75 |
| Language | en |
| Transcript | The seat I was assigned to had some kind of malfunction and insisted on laying back. Apparently regulations require that the seat be in an upright position during take- off and landing. The frazzled attendant in charge of our area insisted that I sit up in such a manner that the chair remain upright. We were tired from the struggle to get aboard and her attitude did nothing to make us feel welcome. It was our conclusion, at that time, that we should never again try to travel first class and pay the extra cost. We still had to fend for ourselves. After take- off, a second stewardess came and kindly suggested that I take a seat in the middle aisle that was not laid back. I moved and enjoyed a fairly comfortable flight, only to have the original attendant demand that I return to the broken chair as we landed. I tried, without success, to communicate to her that if ' upright' was the safety issue, what was her problem with me remaining where I was? The chair I was in sat perfectly straight up. She again demanded I return to my originally assigned seat, so we took the original, broken chair. It made as much sense as the plastic knife with the silver dinner fork on our meal trays. Arriving at Toronto, we had to circle the airport awaiting permission to land. Upon landing, there was no assistant available because staff did not come on duty until seven a. m. Anita, who always pays close attention to detail, was furious. " They could have told us, and we could have taken a flight at another time if staffing was a problem!" She sighed, close to tears in her exhaustion, and feeling her attempts to make this flight a comfortable experience had gone down the drain. There was a problem with the wheelchair. I am of hefty proportions and did not fit comfortably into their courtesy chair. Once again, it was Anita who had to juggle all our luggage and push me thru the airport, get me on and off the shuttle, and find our way to international departures. It was early morning and the connecting tunnel was locked. An elevator ride was required. The elevator was locked and Anita had to search for an employee with a key, while I sat out in the cold awaiting rescue. The employee who came was annoyed at having to come out in the cold. She switched on the elevator, pushed me in, and said someone would exit me on top. This left Anita out in the cold, with most of the luggage. The woman did not return the elevator for Anita, who had to find her own way into the building and up the escalator to where I was waiting. |
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